Revelir AI launches AI analyst for customer experience teams

By AI, Created 10:36 AM UTC, May 20, 2026, /AGP/ – Revelir AI has launched Revelir Insights, a product that lets CX leaders query all of their support data in plain English through Anthropic’s Claude. The Singapore company says the tool is built to explain why customer experience metrics move, not just report that they changed.

Why it matters: - CX teams usually review only 1% to 5% of support conversations through manual QA. - Revelir Insights is designed to analyze 100% of tickets, which could surface product friction, churn risk, and other patterns hidden in sampled reviews. - The product aims to move customer experience teams from metric tracking to root-cause analysis.

What happened: - Revelir AI launched Revelir Insights on May 7, 2026. - The Singapore-based company built the product as an AI analyst for customer experience. - Revelir Insights connects directly to Anthropic’s Claude through the Model Context Protocol, or MCP. - CX leaders can ask questions in plain English across the full support dataset.

The details: - Revelir Insights reads every support conversation and enriches each one with structured AI signals. - The system analyzes sentiment arc, contact reason classification, and product feedback on every ticket. - Even tickets marked resolved by a helpdesk are evaluated for retention risk. - CX and product leaders can define custom metrics in plain English, including compliance checks and customer effort indicators. - Those custom signals become live, queryable fields available through Claude. - The platform also surfaces a live feed of churn-risk signals and sentiment drivers from incoming tickets. - Revelir AI says answers are returned in seconds and include underlying tickets as evidence.

Between the lines: - Revelir Insights builds on the same enrichment layer that powers RevelirQA, the company’s automated QA product. - RevelirQA has been in enterprise production for more than a year. - At Xendit, RevelirQA evaluates every support ticket against a compliance-led scorecard and provides an audit trail for each score. - At Tiket.com, RevelirQA scores 100% of tickets across Bahasa Indonesia and English in both chat and voice channels. - Both deployments process thousands of conversations per week, creating the structured dataset that Revelir Insights queries. - The launch reflects a broader shift in support operations toward full-population analysis instead of sampled QA.

What’s next: - Revelir AI is positioning Revelir Insights as an enterprise layer on top of existing support operations. - The company says the platform integrates primarily with Zendesk, with API access available on Professional and Enterprise plans. - As more support data is structured and queryable, CX teams may use the tool for faster coaching, compliance review, and churn monitoring.

The bottom line: - Revelir AI is trying to turn customer support from a sampled review process into a full-data intelligence system.